FAQ

Frequently Asked Questions (FAQ)


Payments & Security

What payment types do you accept?
We currently accept Visa, MasterCard, American Express, and Discover.

Is it safe to use my credit card on your site?
Absolutely. Your privacy and security are our top priorities. We never store your credit card information and use advanced security protocols to keep your data safe.

What’s a Security Code?
It’s the 3-digit number on the back of your card (or 4-digit on the front for AMEX). We ask for this to help prevent fraud and keep your purchase secure.


Ordering

How do I know my order went through?
Once your order is placed, you'll see a confirmation page and receive an email with your order number. If you don’t see it, check your spam or contact us.

Why can’t I check out?
Try double-checking:

  • Card number and security code (no spaces)

  • Billing address and zip code

  • Sufficient funds on your card
    Still stuck? Email us at contact@dealsxs.com and we’ll help.

Can I cancel my order?
We process orders quickly to get them out fast. If your order hasn't shipped yet, we’ll do our best to cancel it. Email us at contact@dealsxs.com right away.

Are there any hidden fees or charges?
Nope! What you see is what you pay—item cost + any applicable sales tax, and that’s it.


Shipping

Where do you ship from?
We ship from our main facility in Saint Charles, IL.

How much does shipping cost?
Shipping is FREE on all U.S. orders. Express upgrades are available.

How do packages ship?
We ship via USPS, UPS, FedEx, and other trusted carriers—depending on the item and supplier.

How long does it take to get my order?
Orders are processed Monday–Friday (excluding holidays) within 1–3 business days. After processing, delivery times are:

  • Free Expedited Shipping: 4–7 business days

  • Express Shipping Upgrade ($14.99): 1–2 business days

Note: Express shipping speeds up delivery after processing. It does not skip our 1–2 business day processing time.

Will I get a tracking number?
Yes! As soon as your order ships, we’ll email you a tracking link. Note: It may take up to 24 hours for tracking to appear in the carrier’s system.

What if I order multiple items?
Since we ship from multiple locations, your items may arrive in separate packages and on different days.

Where do you ship?
We currently ship to the contiguous U.S. only. International shipping is available on select items (see below).



International Shipping

Do you offer international shipping?
Yes! We ship to many countries. Customs fees, taxes, and import duties are the buyer's responsibility.

International Delivery Estimates:

  • USPS: 1–25 Days

  • UPS: 7–14 Days

Estimates vary depending on your country and customs clearance times.

Will I receive tracking info for international orders?
Yes—when available, we’ll provide tracking. Note: Not all countries support end-to-end tracking.

Can I return international orders?
Yes, but note that shipping and customs fees are non-refundable. Please contact us for return instructions.

Special Notes on USPS Stamp Orders

How are USPS stamps shipped?
To offer free shipping, postage stamp booklets are sent via standard USPS letter mail without tracking.
Estimated delivery: 4-7 business days.



Returns & Exchanges

Do I have to pay for return shipping?
If you purchased Re:Do protection at checkout, you get a Returns Label. Click here for more info: https://dealsxs.com/apps/redo/returns-portal/login 
If not, return shipping is the customer’s responsibility.

How long do I have to return something?
You have 30 days from delivery to initiate a return.
Items must be in their original condition.
Used/open-box products: 30-day return policy with our DealsXS Renewed Guarantee.

How do I start a return?
Please check our return page: https://dealsxs.com/pages/return-refund-policy .


Product Conditions

What does “Open Box” mean?
These items are in perfect working condition but may have damaged or missing packaging. All accessories are included.

What does “Renewed” mean?
These are professionally inspected and tested to work and look like new, with minimal to no wear. They come with our 30-day Renewed Guarantee.

 

100% Satisfaction Guaranteed

At DealsXS, your satisfaction is our priority.

If you're not completely happy with your purchase, we offer hassle-free returns or exchanges within 30 days of receiving your order.

We’re here to help and want you to feel confident shopping with us—we’ll do everything we can to make it right.



Still Have Questions?

No problem! Reach out to us at
contact@dealsxs.com
We’re here to help!