FAQ

What payment types do you accept?

  • We currently accept Visa, MasterCard, American Express, and Discover.

Is it safe to use my credit card on your site?

  • Yes! The safety of your personal information is very important to us. For your security, we do not store your credit card information. We use a wide array of the best-in-class electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What’s a Security Code?

  • Security codes, sometimes called card verification (CCV) data, are the digits (usually 3) on the back of your credit card. For cardholder security, we ask you to input these digits during checkout

Why can’t I check out?

  • There are a few reasons why you may not be able to complete checkout. Here are some solutions:
  • Credit Card Number or CCV: Double check that your credit card number has been properly entered, ensuring that no spaces are between any of the numbers.
  • Zip Code/Billing Address: Take a second look at your zip code, ensuring that you’ve input it properly.

How do I know my order went through?

  • You know you have successfully placed an order when you get to the Order Confirmation page, which will list your order number. You will also receive an email confirmation of your order.

Can I cancel my order?

  • As long as your order is still processing, we will do our very best to cancel your order once you have contacted us. Due to our goal to process orders as soon as we receive them, we cannot guarantee an order can be canceled once it is placed. If you’d like to cancel your order, please contact us via email at contact@dealsxs.com

​Are there any hidden or surprise fees or charges?

  • On purchases, you will pay for the cost of the items you order plus any applicable taxes, and that's it!

Why do I sometimes see different prices for the same item?

  • Our insider's list emails and site homepage display the lowest listed price for a given product. Some products are available in different sizes, colors, styles, or other options that may be listed at higher prices. For example, a set of twin-size bed sheets may cost less than that same set in king-size.

My question isn’t answered here. How can I get in touch with someone at DealsXS?

  • If you have any questions or concerns that were not addressed in this FAQ or on our Policies or About Us pages, please feel free to contact us via email at contact@dealsxs.com

Where do you ship from?

  • Our awesome teams ship directly to you from over 80 warehouses & suppliers around the US.  Our main warehouse is located in Chicago, IL.

How much does shipping* cost?

  • All items ship to you for free throughout the US.  International shipping coming soon. 

How do packages ship?

  • It depends on what you're ordering. Each supplier has a contract with the carrier of their choice, so it could be USPS, UPS, FedEx, etc. 

How long will it take to receive my order?

    • We ship from across the U.S so shipping times vary. In most cases, your item will ship within 1 business day. We do ask that you allow up to 2 to 5 business days total (business and standard) for your order to be shipped and delivered, just in case there are any unexpected delays. Express orders will ship & deliver within 24-72 hours.
    • We offer international shipping to many countries around the world. Please note that international shipments may be subject to customs fees, taxes, and other charges, which are the responsibility of the buyer.

  • International Shipping Times:

    • USPS: 4-8 weeks for delivery
    • UPS: 1-2 weeks for delivery

Will I receive a tracking number for my order?

  • Yes! When your order ships, you will be emailed a tracking number. Please note, it can take up to a week for that tracking number to appear on the carrier’s website.

Can I upgrade my shipping?

  • YES! Free Expedited shipping available on all order. Want it faster? For $9.99 We will express your order VIA USPS Priority Mail Service. 

What if I order multiple items? Will they ship together?

  • Not necessarily, as we deal with hundreds of suppliers across the country and throughout the world. Your items will likely ship separately.

 

      

    RETURNS & EXCHANGES

    Do I have to pay for shipping back to DealsXS when I return an item?

    • ALMOST-FREE RETURNS! HASSLE-FREE! Read more about our AWESOME return policy here.

    How long do I have to return an item?

    • For most items, you have 15 days from the receipt of delivery to make a return eligible.  For more details please see our Returns page.

    DealsXS.com Product Conditions

    DealsXS.com offers deals on hundreds of thousands of Products-damaged, returned, open-box, and pre-owned products. A used or open box item purchased from DealsXS.com can be returned within 30 days of receipt of shipment. Renewed products come with the DealsXS.com Renewed Guarantee giving you a replacement or credit within 30 days of purchase if the item does not work as expected.

     

     

    PRODUCT CONDITION

    All of our products go through a quality check prior to being sold. We use conditions such as "Open Box" to give you an understanding of the overall condition the product is in. We then help you better understand the item condition by listing comments unique to that item.

    Renewed

    An item that has been inspected and tested by DealsXS.com or an DealsXS.com-qualified performance-managed supplier, to work and look like new. The item has minimal to no signs of wear, or visible cosmetic damages when held from 12 inches away. Product may come repackaged. All accessories will be present, though some may be generic brands. The product comes with the DealsXS.com Renewed Guarantee giving you a replacement or credit within 30 days of purchase if the product does not work as expected.

    Open Box

    An item in perfect working condition. Original protective wrapping may be missing. The original packaging may have minor damage, or item may come repackaged. Package damage is clearly defined for each item. All accessories are present.

     

    **Almost-Free Returns is available ONLY for customers that pay the additional re:do coverage at checkout. The delivery addresses must be within the 50 states of the United States only, including Alaska and Hawaii. Almost-Free Returns is available to APO/FPO addresses when using a United States zip code only. Additional geographic shipping restrictions may apply to particular products. 

    **Almost-Free Returns is NOT available for International Orders, For more info please email us.